Frequently Asked Questions
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1. Booking
To secure your rental, we recommend booking as soon as your event date is confirmed. A $50 deposit is required to reserve each rental, which will be credited toward the final balance. Prior to your event, we will send a payment link via text and email to settle the remaining balance.
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2. Rental Policy Overview​
We offer full-day rentals with delivery in the early morning and pickup in the evening. Please be aware that opting not to use the rental for the entire day does not reduce the rate. If you need to adjust the schedule, contact us, and we’ll do our best to accommodate your request. Should you wish to extend your rental to the next day, a 50% discount is available if the item is not pre-reserved. Note that this discount does not apply to advance bookings of two days.
4. Cancellation Policy
Cancel 10 days before your event for a rain check valid for one year. We may cancel due to safety concerns like high winds or storms. Inflatables can be used in light rain.
5. Additional Fees
Our service includes complimentary delivery for the first 20 miles, with a $2 fee for each additional mile. For setups on hard surfaces like concrete or indoor areas, sandbags are necessary to secure inflatable slides, and there is a flat rate sandbag fee of $75. On grass, sandbags are generally unnecessary unless there are gas lines or sprinkler systems, as our 20-inch stakes might cause damage. Ensure you know the site’s utility layout, as we are not responsible for any damage. Note that the dunk tank setup does not require sandbags or stakes.
6. Supervision
Adult supervision is required for all rentals, as we do not oversee them.
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7. Electricity Usage
Blowers consume approximately 14¢ of electricity per hour, making them more energy-efficient than most household appliances.
8. Power Loss
In the event of power loss to the inflatable, promptly remove all occupants for their safety. Next, check the breaker for any tripped switches and ensure that the outlet isn't overloaded with additional devices. If the issue persists, attempt to use a different outlet. Should the problem remain unresolved, seek assistance by calling (864) 933-8901.
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9. Wet or Dry Use
Our inflatable slides are perfect for any season, offering the flexibility to be used both wet or dry for an unforgettable party experience.
10. Equipment Guidelines
We supply a 100-foot water hose and power cord. If additional hose length is needed, it is your responsibility to provide extra hoses. To prevent equipment damage, do not connect multiple power cords. You may use a single, longer power cord if necessary. We do not supply generators; if required, ensure your generator has 1.5 to 2 horsepower and a capacity of 2,000 to 3,500 watts.